Terms of service
Last Updated: 5 October 2026
These Terms of Service govern your use of klop.co.nz and purchases made from Klop Wear, operated by JLF Group LLC.
By accessing our website or purchasing products from us, you agree to these Terms, subject to consumer rights that cannot lawfully be excluded.
1. Company Information
Trading Name: Klop Wear
Legal Entity: JLF Group LLC
EIN: 41-5134008
New Mexico File Number: 3175821
Principal Business Address: 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, United States
Email: support@klop.co.nz
2. Online Store Terms
You may use our website only for lawful purposes.
You must not use our website, products or services for any illegal or unauthorised purpose or violate applicable law through your use of our services.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, sizing information, specifications and other information are accurate.
Actual colours, sizing, finishes or appearance may vary slightly due to screen settings, lighting or reasonable manufacturing variations.
Nothing in these Terms excludes or restricts consumer guarantees or other rights that cannot legally be excluded.
4. Orders and Payments
By placing an order, you agree to provide current, complete and accurate billing, payment and delivery information.
Orders are subject to acceptance, product availability and successful payment processing.
We may refuse or cancel an order where reasonably necessary, including cases involving suspected fraud, genuine pricing errors, product unavailability or incorrect information.
If we cancel an order after payment has been received, any applicable refund will be processed appropriately.
5. Shipping and Delivery
Orders are processed within 2 business days after payment confirmation.
We offer free standard shipping to New Zealand.
Estimated delivery time is 3–12 business days after dispatch.
Delivery estimates may be affected by courier operations, international transit, customs procedures, public holidays, periods of high demand or circumstances outside our reasonable control.
Nothing in this section limits applicable rights where goods are not delivered within an agreed or reasonable timeframe.
Please refer to our Shipping Policy for complete information.
6. Returns and Refunds
Klop Wear offers an additional voluntary return period of 30 calendar days after receiving the product.
For eligible voluntary returns requested within the first 7 calendar days, Klop Wear will cover reasonable return shipping costs.
For eligible change-of-mind returns requested from day 8 through day 30, the customer is responsible for return shipping costs.
For change-of-mind returns, products must satisfy the eligibility conditions stated in our Refund & Returns Policy.
If a product is faulty, damaged, incorrect, does not match its description or otherwise fails an applicable consumer guarantee, statutory rights and remedies remain unaffected.
Approved voluntary-policy refunds will normally be processed within 10 business days after the returned product has been received and inspected.
Please refer to our Refund & Returns Policy for complete information.
7. Pricing
Prices for customers in New Zealand are displayed in New Zealand Dollars (NZD) unless otherwise stated.
We reserve the right to correct genuine pricing or product-information errors.
The current Klop Wear storefront is already displaying products in NZD. Klop Wear
8. Intellectual Property
Unless otherwise stated, website content, branding, graphics, photographs, product imagery, text, layout and other materials are owned by or licensed to Klop Wear.
They may not be reproduced, distributed or commercially exploited without appropriate permission.
9. Third-Party Services
Our website may rely on third-party providers for ecommerce hosting, payment processing, fraud prevention, analytics, advertising, shipping, fulfilment and other functionality.
Use of certain third-party services may also be subject to their own terms and privacy policies.
10. Consumer Rights and Liability
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.
Where applicable to New Zealand consumers, rights under the Consumer Guarantees Act and protections against misleading or deceptive conduct under the Fair Trading Act remain unaffected. New Zealand Consumer Protection confirms that the CGA applies to businesses selling goods online to New Zealand consumers and requires goods to meet guarantees including acceptable quality, matching descriptions and delivery within the agreed or reasonable timeframe. Proteção ao Consumidor Nova Zelândia
To the maximum extent permitted by law, Klop Wear will not be liable for indirect or consequential losses that cannot reasonably be attributed to a breach by us, except where liability cannot lawfully be excluded.
11. Contact Information
Questions regarding these Terms may be sent to:
Email: support@klop.co.nz
Klop Wear
Operated by JLF Group LLC
EIN 41-5134008
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110
United States