Refund policy
Last Updated: 5 October 2026
At Klop Wear, we want customers to be satisfied with their purchases.
In addition to any rights available under applicable New Zealand consumer law, Klop Wear offers a voluntary return period of 30 calendar days after receiving the product.
To qualify for a change-of-mind return under our voluntary policy, the product must be unused, undamaged and in its original condition, with original packaging and tags where applicable.
These voluntary return conditions do not limit any consumer rights or remedies that cannot legally be excluded.
Return Costs
For eligible voluntary return requests made within the first 7 calendar days after receiving the product, Klop Wear will cover the reasonable return shipping cost.
For eligible change-of-mind returns requested from day 8 through day 30, the customer is responsible for the return shipping cost.
If a product is faulty, damaged, incorrect, does not match its description or otherwise fails to meet an applicable consumer guarantee, Klop Wear will provide the remedy required under applicable law and cover reasonable return costs where applicable.
Under New Zealand rules, businesses generally do not have to accept a return simply because a customer changes their mind, but statutory rights relating to faulty or non-compliant goods remain separate. Proteção ao Consumidor Nova Zelândia
How to Request a Return
Before returning a product, please contact:
Please provide your order number and the reason for the return.
Do not send a product back before receiving return instructions from our customer service team.
Once your return request has been approved, we will provide the appropriate return instructions and return destination.
Refunds
Once an eligible returned product has been received and inspected, we will notify you regarding the status of your refund.
If an eligible voluntary return is approved, the refund will normally be processed to the original payment method within 10 business days.
The time required for funds to appear after we issue a refund may vary depending on your bank or payment provider.
Where a product fails to meet an applicable guarantee under New Zealand consumer law, the appropriate statutory remedy may include a repair, replacement, refund or other remedy depending on the circumstances. Proteção ao Consumidor Nova Zelândia
For questions regarding returns or refunds: