Shipping policy
Last Updated: 5 October 2026
Processing Time
All orders are processed within 2 business days after payment confirmation.
Orders are normally processed Monday to Friday, excluding applicable public holidays.
Shipping Time
We offer free standard shipping on orders to New Zealand.
Estimated delivery time is:
New Zealand: 3–12 business days after dispatch.
Delivery times are estimates and may vary due to courier operations, international transit, customs procedures, weather conditions, public holidays, peak periods or circumstances outside our reasonable control.
Logistics & Transit Process
Orders may be handled through domestic or international logistics and fulfilment networks.
Once an order has been dispatched and entered the carrier network, delays or temporary interruptions in tracking information may occasionally occur.
While certain circumstances may be outside our direct control, Klop Wear will remain available to assist customers with shipment enquiries and work with the relevant carrier where reasonably possible.
New Zealand consumer guidance states that sellers are responsible for ensuring goods are delivered at the agreed time or within a reasonable time and in acceptable condition. Proteção ao Consumidor Nova Zelândia
Order Tracking
Where tracking is available, customers will normally receive tracking information by email after the order has been dispatched.
Customers may also use the Track Your Order functionality available on our website.
Lost or Delayed Packages
If your parcel appears significantly delayed or lost in transit, please contact:
We will review the shipment and assist with the relevant carrier.
Where appropriate, we will provide a replacement, refund or another remedy consistent with applicable law.
Incorrect Address
Customers are responsible for providing complete and accurate delivery information at checkout.
If you notice an error in your delivery address, please contact:
as soon as possible.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.